FAQS

1) What are your office hours?  ​​

Mon, Wed, and Thurs - 1:15 PM PM - 7:30 PM and Sat - 9:30 AM - 3:00 PM (By appointment only)

Telehealth and weekend hours are available 

2) Where are you located?​
1500 Walnut Street, Suite 800

3) How can I schedule an appointment?
STEP 1:
You can call or email me to request a consultation.
​(Unfortunately, I do not have a receptionist. Therefore, I will not be able to answer my phone if I am with a client. Please leave a voicemail and I will return your call within 48 hours.)

STEP 2:
I will then schedule a 15-minute consultation with you.  The purpose of the consultation is to see if I can be of assistance to you and whether you are a good fit for the practice.  Please have your insurance card on hand for scheduling purposes.  I do not offer in-person consultations. A telehealth consultation is an option.

Due to my tight schedule, I will attempt a max of two times to reach you. If for some reason, you miss both or are unavailable, you may forfeit an opportunity to become a client of the practice due to high demand.

STEP 3:
During the consultation, if deemed an appropriate fit, you will then receive an email with a link to schedule an appointment on my calendar.

Once scheduled, the paperwork will be emailed to you at least two days prior to the appointment. It is expected that you will print, complete, and bring the paperwork with you to the appointment OR you can email the password-protected documents back to me.  You will receive instructions about how to password protect the documents in an email. If for some reason, you forget or there is an issue, you will be asked to complete the paperwork at the appointment.

CANCELLATION POLICY:  Appointment reminders will be sent via text and/or email two days prior to the appointment.  If not canceled at a minimum of two days prior to the appointment, the client will be billed the total session rate for the missed appointment.  If using insurance, the charge for the missed session will include what the insurance would have reimbursed for the missed session.  All bills must be paid in full before scheduling another appointment.  

4) What is your fax number? 
​888-975-3160 

5) I have "insert insurance name," do you accept this insurance?  
​At this time,  I am an in-network provider for the following insurance(s):

EAP - Employee Assistance Program & MH - Mental health benefits
​Aetna - EAP and MH​
Cigna Behavioral Health - EAP and MH

Curalinc - EAP
Highmark Blue Cross Blue Shield ​
Highmark Blue Shield
Independence Blue Cross Blue Shield - EAP and MH
Keystone Health Plan East
Magellan Behavioral Health - EAP and MH
Optum Behavioral Health (i.e. United Behavioral Health) - EAP and MH
Workplace Solutions Affiliate - EAP

Many insurances consider a licensed professional counselor (LPC) an out of network provider. The insurance may reimburse you for out-of-pocket costs with the proper receipt that I can provide. 

Questions to ask your insurance provider prior to services:

What are my out-of-network mental health benefits?  
If so, what percentage of the out-of-pocket cost will be reimbursed?
​How many sessions per year are covered or reimbursed?
What is my deductible per year and has it been reached?
​Is a referral or pre-authorization required from my primary care physician (PCP)?

6) What are acceptable forms of payment?

I accept cash or major credit cards (e.g. Visa, Mastercard, American Express, Discover).  With credit card payment, there is an additional 3% surcharge fee.  

7) If you are not accepting new clients, where else can I look for qualified counselors/therapists?

  • National Board for Certified Counselors (NBCC) - national credentialing body for counselors 

         https://www.nbcc.org/Search/CounselorFind

  • Good Therapy - Online directory of counselors in the area

         https://www.goodtherapy.org/

  • Your insurance provider's website and search for provider feature


  • Call your insurance company at the Member Services phone number on the back of your insurance card


8) Are there problems that you do not treat?  
I do not treat active drug and/or alcohol addictions. 


​I do not treat couples actively involved in Interpersonal violence (IPV) or domestic abuse relationships.  


I do not offer marriage/couples counseling.  Please refer to a Licensed Marriage and Family Therapist who specializes in that area.  I do offer individual counseling.  If applicable, you can have your spouse or partner come to a limited number of sessions.

9) My child or teenager is out of control can you help me?  
I do not provide services to anyone under 18 years of age.  Please click on the following links for resources in the area for children experiencing mental wellness concerns:

http://cap4kids.org/philadelphia/parent-handouts/behavior-counseling-addiction/ 
http://www.youthmattersphilly.org/

If using Medicaid benefits, you can call Community Behavioral Health (CBH) Member Services at 1-888-545-2600.  If you have private insurance, you can call the Member Services number on the back of your card for assistance or lookup providers in the directory on the insurer's website.

10) I am mandated to see a counselor per court requirement. Can you assist with this?  

I can speak with you to determine how my services can meet your court requirements. I do provide a FREE 15-minute consultation.

11) The court requires a letter specifying I completed anger management, counseling, etc?  
I offer individual counseling. Please check with court requirements to see if that will cover anger management. Please refer to the resources below for agencies that offer anger management classes and workshops.

The Men Resource Center
1601 Walnut Street, Suite 1017
Philadelphia, PA 19102
215-564-0488
http://www.themensresourcecenter.org/

Menergy
7500 Germantown Avenue
Philadelphia, PA
​215-242-2235
http://www.menergy.org/contact/?v=757e5b5109ed

ANGER MANAGEMENT CLASSES:
Council for Relationships
4025 Chestnut Street
Philadelphia, PA 19104
215-382-6680
$ - Fee


Centers for Families and Relationships, Inc.
100 Magee Avenue
Philadelphia, PA 19149
215-537-5367
$ - Fee

11) How many sessions are required before I am done? 
The number of sessions depends on the individual. Short-term assistance may take 6-8 sessions while the long-term may take longer. It differs on a case by case basis.  Please remember, you, the client can terminate services at any time.