FAQ

KEP LIFE SKILLS

             

                  1500 Walnut Street, Suite 800 Philadelphia, PA 19102                                                                                                                                                                                                    

                   Mon - Thurs 1:15 PM - 7:00 PM and Sat  9:30 AM - 3:00 PM 

                

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1) What are your office hours?  

Monday - Thursday 1:15 PM - 7:00 PM
Saturday 9:30 AM - 3:00 PM

(Telehealth available upon request)


2) Where are you located?

1500 Walnut Street, Suite 800


3) 
How can I schedule an appointment?
STEP 1:

You can call or email me to request an appointment.

​(Unfortunately, I do not have a receptionist. Therefore, I will not be able to answer my phone if I am with a client or on the road. Please leave a voicemail and I will return your call within 48 hours.)


STEP 2:

I will then request your availability to schedule a 15 minute consult call with you.  The purpose of the consult call is to see if I can be of assistance to you and whether you are a good fit for the practice.  Please have your insurance card on hand for scheduling purposes. (Note: I do not do face-to-face consults.)


STEP 3:

During the call, if deemed an appropriate fit, you will then receive an email to schedule an appointment.


The first visit, please plan to arrive 15-30 minutes earlier than your scheduled appointment to complete the necessary paperwork OR the paperwork can be emailed prior to the appointment for you to print, complete and bring with you.


CANCELLATION POLICY:  Appointment reminders will be sent via text and/or email two days prior to the appointment.  If not cancelled at minimum of two days prior to the appointment, the client will be billed the FULLsession rate for the missed appointment.  If using insurance, the charge for the missed session will include what the insurance would have reimbursed for the session.  All bills must be paid in full before scheduling another appointment.  

4) 
What is your fax number? 

888-975-3160 

5) 
I have "insert insurance name," do you accept this insurance?  
​At this time,  I am an in-network provider for the following insurance(s):

EAP - Employee Assistance Program & MH - Mental health benefits

  • ​Aetna - EAP and MH
  • Cigna Behavioral Health - EAP and MH
  • Highmark Blue Cross Blue Shield ​
  • Highmark Blue Shield
  • Independence Blue Cross Blue Shield - EAP and MH
  • Keystone Health Plan East
  • Magellan Behavioral Health - EAP and MH
  • Optum Behavioral Health (i.e. United Behavioral Health) - EAP and MH
  • Workplace Solutions Affiliate - EAP


Many insurances consider a licensed professional counselor (LPC) an out of network provider. The insurance may reimburse you for out-of-pocket costs with proper receipt that I can provide. 

Questions to ask your insurance provider prior to services:

  • What are my out-of network mental health benefits?  
  • If so, what percentage of out-of-pocket cost will be reimbursed?
  • ​How many sessions per year is covered or reimbursed?
  • What is my deductible per year and has it been reached?
  • ​Is a referral or pre-authorization required from my primary care physician (PCP)?


6) 
What are acceptable forms of payment?
I accept cash or major credit cards (e.g. Visa, Mastercard, American Express, Discover, UCB and/or Union Pay).  With credit card payment, there is an additional 3% surcharge fee.  


7) If you are not accepting new clients, where else can I look for qualified counselors/therapists?

  • National Board for Certified Counselors (NBCC) - national credentialing body for counselors 

             https://www.nbcc.org/Search/CounselorFind


  • Good Therapy - Online directory of counselors in the area

             https://www.goodtherapy.org/


  • Your insurance provider's website and search for provider feature


  • Call your insurance company at the Member Services phone number on the back of your insurance card


8) 
Are there problems that you don't treat?  
I do not treat active drug and/or alcohol addictions. Please click on this 
link to view a list of organizations within the Philadelphia area who provide these services.

I do not treat couples actively involved in Interpersonal violence (IPV) or domestic abuse relationships.  Resources will be provided for referral linkage.


I do not offer marriage/couples counseling.  Please refer to a Licensed Marriage and Family Therapist who specializes in that area.  I do offer individual counseling.  If applicable, you can have your spouse or partner come to a limited number of sessions.


9) 
My child or teenager is out of control can you help me?  
I do not provide  services to anyone  under 18 years of age.  Please click on the following links for resources in the area for children experiencing mental wellness concerns:


 http://cap4kids.org/philadelphia/parent-handouts/behavior-counseling-addiction/ 


http://www.youthmattersphilly.org/


If using Medicaid benefits, you can call Community Behavioral Health (CBH) Member Services at 1-888-545-2600.  If you have a private insurance, you can call the Member Services number on the back of your card for assistance or look up providers in the directory on the insurer's website.


10)
 I am mandated to see a counselor per court requirement. Can you assist with this?  I can speak with you to determine how my services can meet your court requirements. I do provide a FREE 15 minute consultation by telephone.

11) 
The court requires a letter specifying I completed anger management, counseling, etc?  
I offer individual counseling. Please check with court requirements to see if that will cover anger management. Please refer to the resources below for agencies that offer anger management classes and workshops.


The Men Resource Center

1601 Walnut Street, Suite 1017

Philadelphia, PA 19102

215-564-0488

http://www.themensresourcecenter.org/

 

  • Domestic Violence Program for men

  • Anger Management classes for men and women

  • Individual counseling

 

Menergy

7500 Germantown Avenue

Philadelphia, PA

​215-242-2235

http://www.menergy.org/contact/?v=757e5b5109ed

  • Counseling, anger management and services for abusive men


ANGER MANAGEMENT CLASSES:


Council for Relationships
4025 Chestnut Street
Philadelphia, PA 19104
215-382-6680
$ - Fee

Centers for Families and Relationships, Inc.
100 Magee Avenue
Philadelphia, PA 19149
215-537-5367
Women: every Thursday 7 pm - 8 pm 
10 sessions 
If no insurance, $25 per session in addition to $65 for the initial assessment
$ - Fee


11) 
How many sessions are required before I am done? 

The number of sessions depends on the individual. Short-term assistance may take 6-8 sessions while long-term may take longer. It differs on a case by case basis.  Please remember, you, the client can terminate services at any time.