1) What are your office hours?  

BY APPOINTMENT ONLY
Mondays and Wednesdays @ 1518 Walnut Street from 5:30 PM - 9:00 PM
Tuesdays @ 2305 Fairmount Avenue from 3:00 PM - 8:00 PM
Saturdays @ 1518 Walnut Street from 8:15 AM - 5:00 PM

2) Where are you located?

1518 Walnut Street, Suite 607, 19102 AND

2305 Fairmount Avenue, 19130 


3) How can I schedule an appointment?
You can schedule an appointment by calling or emailing me directly.  The first visit, please plan to arrive 15-30 minutes earlier than your scheduled appointment to complete the necessary paperwork OR the paperwork can be emailed prior to the appointment for you to print, complete and bring with you.


***ALL appointments are to be confirmed at minimum of 48 hours prior to the appointment.  Appointment reminders will be sent via text and/or email requiring a  response to confirm.  If there is no response, it is assumed that you are not confirming and therefore will not be in attendance.  The appointment will then be CANCELLED. ***  

Unfortunately, I do not have a receptionist. Therefore, I will not be able to answer my phone if I am with a client or on the road. Please leave a voicemail and I will return your call within 48 hours.

4) What is your fax number? 

888-975-3160 

5) I have "insert insurance name," do you accept this insurance?  
​At this time,  I am an in-network provider for the following insurance(s):

  • American Behavioral 
  • AmeriHealth
  • Cigna Behavioral Health - Employee Assistance Program (EAP) and Mental Health (MH) benefits
  • Highmark Blue Cross Blue Shield ​
  • Highmark Blue Shield
  • Independence Blue Cross Blue Shield
  • Keystone Health Plan East
  • Magellan Behavioral Health - EAP and MH
  • Optum Behavioral Health (i.e. United Behavioral Health) - EAP and MH


Many insurances consider a licensed professional counselor (LPC) an out of network provider. The insurance may reimburse you for out-of-pocket costs with proper receipt that I can provide. 

Questions to ask your insurance provider prior to services:

  • What are my out-of network mental health benefits?  
  • If so, what percentage of out-of-pocket cost will be reimbursed?
  • ​How many sessions per year is covered or reimbursed?
  • What is my deductible per year and has it been reached?
  • ​Is a referral or pre-authorization required from my primary care physician (PCP)?


6) What are acceptable forms of payment?
I accept cash or major credit cards (e.g. Visa, Mastercard, American Express, Discover, UCB and/or Union Pay).  With credit card payment, there is an additional 3% transaction fee.  

7) Are there problems that you don't treat?  
I do not treat active drug and/or alcohol addictions. Please click on this 
link to view a list of organizations within the Philadelphia area who provide these services.

I do not treat couples actively involved in Interpersonal violence (IPV) or domestic abuse relationships.  Resources will be provided for referral linkage.


I do not offer marriage/couples counseling.  Please refer to a Licensed Marriage and Family Therapist who specializes in that area.  I do offer individual counseling.  If applicable, you can have your spouse or partner come to a limited number of sessions.


8) My child or teenager is out of control can you help me?  
I do not provide  services to anyone  under 18 years of age.  Please click on the following links for resources in the area for children experiencing mental wellness concerns:


 http://cap4kids.org/philadelphia/parent-handouts/behavior-counseling-addiction/ 


http://www.youthmattersphilly.org/


If using Medicaid benefits, you can call Community Behavioral Health (CBH) Member Services at 1-888-545-2600.  If you have a private insurance, you can call the Member Services number on the back of your card for assistance or look up providers in the directory on the insurer's website.


9) I am mandated to see a counselor or to obtain anger management per court requirement. Can you assist with this?  I can speak with you to determine how my services can meet your court requirements. I do provide a FREE 20 minute consultation by telephone.

10) The court requires a letter specifying I completed anger management, counseling, etc?  
If it is agreed after initial consultation that I can assist you, in addition to rate per hour, any letter requiring my signature for the court will be an additional $10.00 fee per 1 page document.

11) How many sessions are required before I am done? 

The number of sessions depends on the individual. Short-term assistance may take 6-8 sessions while long-term may take longer. It differs on a case by case basis.  Please remember, you, the client can terminate services at any time.  

FAQ

KEP LIFE SKILLS

Mon & Weds  5:45 PM - 9 PM,  Tues  3 PM - 8 PM,  Sat  8:15 AM - 5 PM   

CLOSED -  12/25 & 1/1